Belper Counselling & Wellbeing Privacy Policy

    

I Emma Daniels, owner of Belper Counselling & Wellbeing, am committed to the protection and respect of privacy of my website veiwers and service users.

  

New Data Protection Regulations (GDPR) requirements will be upheld by me, Emma Daniels, to ensure my customers and clients know their rights and freedoms regarding personal data, 

when using my website and services.

Please read the following information carefully.



Using my Website


My website is SSL protected.

The only place data is collected from you (The customer) using this website is  via the online contact form, which is SSL protected and fully encrypted for protection. 



Information I may collect from you


· Information you provide about yourself, via filling in forms on this website or by corresponding with me by phone, email, or using the online form.


· Information you provide when you subscribe to my YouTube channel, comment on a Vlog post, or send a message through my contact form,


· Any information you provide that may include, but not may be limited to your name, such as address, e-mail address and phone number.


  

The information you provide, and the information collected about you when using my services.


· Any information collected will be done so to carry out my professional and contractual obligations during, and for the duration of use of any of my services.  Information collected and stored is done both digitally and non-digitally.


The information collection and processed for theses services may include:


  • Personal details - Including your name, telephone number, email address and home address.
  • Contract and fees
  • Family, lifestyle and social circumstances.
  • Session process notes.
  • Employment and education details.
  • Physical or mental health details
  • religious or other beliefs of a similar nature


Contracting is done to ensure the terms found in the contract are upheld by both parties.


Process notes taken to ensure appropriate and the highest level of professional service is provided to you. 

These notes are autonomous and do not include personal data that could identify you.


  

Disclosure of your information


I will not share your personal information with anyone else, unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering). 

Or cases of emergencies where disclosure might be necessary, for example, risk of harm to yourself or third party. In this instance I may need contact your GP or next of kin, with your knowledge and consent.

(UNLESS it is a case of terrorism or money laundering, which by law I must report without the need for consent).


Supervision 


Within my monthly supervision sessions, Initials or aliases are used only. My Supervisor is held by the same privacy, data protection and confidentiality clauses as described here, and in my contract. 



How the information and data is stored


Digital Information such as, names, email addresses and telephone numbers are stored via password protected electronic systems.


Written data such as contracts and process notes are stored via a locked storage cabinet, in which only I have the available key.


Any stored information is kept for 7 years after the service relationship has ended, as required by my professional insurance provider. 

Data regarding enquires is deleted immediately after correspondence has ended, and services have not been required.



Your Rights Under the The EU General Data Protection Regulation (GDPR)


Right to Access


You have the right to ask for a copy of any personal information attained by me, free of charge, in

an electronic or paper format. This information will be provided by me, within one month of your request. You also have the right to ask for amendments or changes to be made to any incorrect information about you.


Right to be Forgotten


You have the right to ask any information that I hold about you to be erased. This includes your personal information that is no longer required for the services, or if you wish to withdraw your consent from the retainment of your data.. These rights are obligatory unless the information held has a legal obligation to be retained.


Data Portability


You have the right to receive your personal information which you previously provided, and also have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is: Emma Daniels, Belper Counselling and Wellbeing.



Website host information


This website is hosted by Godaddy.  

I do not hold any data in regards to cookies, however Godaddy may collect them without my direct knowledge. To learn more about the information, the web provider collects from me (the service user) please go to;